Location: Brea, CA / Ann Arbor, MI - Department: Help / Concierge
Job Responsibilities:
  • Manage the Operations Support Help Desk
    • Act as liaison with Sales, Processing, Underwriting, Closing
    • Provide answers to operational and underwriting policy questions
    • Resolve disagreements on loan conditions/requirements
    • Provide guidance on loan scenarios
  • Create and provide ongoing customer service training for all operations departments and personnel
  • Direct the operations onboarding of all business channels
  • Monitor all operations department SLAs for adherence and work with operations management to correct deficiencies
  • Create and provide ongoing training to Sales (Internal and Branches) on operations and underwriting policies, procedures and best practices
Job Requirements:
  • Exceptional computer skills (Microsoft Office software).
  • Exceptional customer service skills.
  • Thorough knowledge of FNMA, FHLMC, GNMA, Private Investor and FHA/VA lending requirements and guidelines.
  • Excellent presentation and written communication skills.
  • Ability to work in a self-directed manner, is resourceful, makes sound decisions and demonstrates superior organizational skills.
  • High school graduate and college preferred
  • 3 years mortgage experience (processing, AM, underwriting)
  • Bachelor's degree or equivalent preferred
To be considered, please Apply
Location: Brea, CA - Department: Compliance
Job Responsibilities:
  • Generate loan estimates and closing disclosures
  • Retrieval and analysis of fees for accuracy with review of Smart LE (Closing Corp) or broker provided fee sheets
  • Reviews and logs Non-Delegated LE’s and change of circumstances in Byte
  • Review change of circumstance requests and determine proper re-disclosure
  • Timely issuance of complete disclosure packages and identification of required state specific disclosures
  • Timely issuance of rate lock re-disclosures and loan commitment letters
  • Conduct compliance quality control
  • Management of closing pipeline in BYTE
  • Assist with generation of HMDA reports- This was not part of this position
  • Adherence to the AWF BSA/AML policy and procedures
  • All other duties as requested by management
Job Requirements:
  • 4-year college degree in related field
  • Minimum of 3 years' experience as Wholesale Mortgage Processor, Account Manager, Coordinator, Closer, or Mortgage Compliance Paralegal at a law firm
  • Minimum 1 years TRID compliance knowledge related to disclosures
  • Working knowledge and understanding of TRID and mortgage documents
  • Strong understanding of TIL, RESPA and ECOA regulations
  • Proficiency in Microsoft Word and Excel, BYTE, DOCMAGIC, IDS, mortgage systems preferred
  • Acute attention to details
  • Team player
  • Able to work overtime
  • Willing to work hours to support east and west coast operations of the U.S.
  • Ability to organize and prioritize, work in multiple projects concurrently with tight deadlines, and adjust when conditions demand
  • Strong customer-service orientation
To be considered, please Apply
Location: Brea, CA - Department: Loan Servicing
Job Responsibilities:
  • Perform welcome calls on newly funded and acquired loans
  • Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
  • Maintain awareness of compliance issues pertaining to collections, real estate, and bankruptcies
  • Handle inbound and outbound calls
  • Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations and propose alternative payment methods
  • Accurately and professionally document account information and collections activities
  • Conduct skip trace to locate borrowers
  • Counsel borrowers on loss mitigation opportunities
  • Maintain a high monthly Quality Assurance score
  • Other duties as assigned
Job Requirements:
  • 2-3 years mortgage loan servicing experience or collections/call center environment
  • Bilingual - Fluent in Spanish
  • Familiarity with collection techniques and expertise in delinquent mortgage loans
  • Familiarity with FDCPA and CFPB rules and regulations
  • Strong communications, problem solving and analytical skills required
  • Ability to work independently and to adapt to as fast changing environment
  • Proficiency in Microsoft Office including Excel, Word and Outlook
To be considered, please Apply
Location: Brea, CA - Department: Sales
Job Responsibilities:
  • Source new business through daily/weekly/monthly contact with existing brokers and prospects via face-to-face meetings, telephone and e-mail communication
  • Maintain wholesale loan production for FNMA/FHLMC/GNMA and portfolio loan products while ensuring loan level compliance deadlines are met
  • Service broker needs to AmWest products, programs, policies, and procedures by ongoing communication and training
  • Achieve and exceed loan volume/revenue goals and departmental objectives
  • Contribute recommendations based on knowledge and expertise to enhance overall company performance.
  • Stay current of industry knowledge along with market trends and conditions, regulatory issues and MBA-related issues while maintain and improve overall professionalism through continuing education
  • Represent AmWest in the mortgage market by focusing on broker satisfaction and utilize independent thought to implement an effective business plan
  • Perform other duties as assigned
Job Requirements:
  • 2+ years’ experience (current) in wholesale lending with proven record of success
  • Excellent computer skills and working knowledge of MS office products
  • Ability to communicate effectively both verbally and in writing
  • Strong customer service skills
To be considered, please Apply
Location: Brea, CA - Department: Operation
Job Responsibilities:
  • Main contact of communication and support between the Broker and the various departments and individuals of the company throughout the process of the loan, including but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding
  • Constant communication with Account Executives regarding their pipelines and Brokers
  • Ensure compliance deadlines are met with regards to pre-disclosures, approval letters, cancellation and declinations
  • Proactively monitor pipeline to ensure timely funding of loans may include clerical work associated with loan processing not limited to data input and ordering of verifications as needed
  • Perform other related duties as assigned
Job Requirements:
  • 2+ years’ experience (current) in wholesale lending with proven record of success
  • Excellent computer skills and working knowledge of MS office products
  • Ability to communicate effectively both verbally and in writing
  • Strong customer service skills
To be considered, please Apply
Location: Brea, CA - Department: Underwriting
Job Responsibilities:
  • Knowledge of credit underwriting and property evaluation
  • Perform timely reviews of stipulations/conditions submitted
  • Analyze loan packages to deliver valid credit decisions
  • Maintain quality control standards & production standards by company's definition
  • Provide stellar customer service to all staff by effectively explaining credit decisions
  • Perform other job related duties and collaborate with administrative team on special projects as required
Job Requirements:
  • Must possess a minimum of 3 current years of experience in underwriting FHA and Conventional loans
  • Thorough understanding and strong working knowledge of credit, underwriting, credit policy and financial statement analysis
  • Knowledge of DU and LP
  • Strong credit, risk analysis, and analytical skills
  • Be able to examine loan documentation for accuracy and completeness
  • Service oriented with great personality
  • Ability to work with loan originators and production staff to acquire all required documentation
  • Be familiar with fraud detection techniques
  • Correspondent banking experience a plus
  • Must have strong credit, risk analysis and analytical skills
To be considered, please Apply
Location: Brea, CA - Department: Closing
Job Responsibilities:
  • The Funder reviews loan closing documents, communicate with escrow to have documents executed, and then further reviews documents for correctness and compliance with company standards. The Funder is responsible for maintaining accuracy of all fees and calculations in regards to the loan closing documents.
  • The Funder portion of duties emphasizes an individual’s communicative ability – from the clearing of prior to funding conditions to the sending of final figures and other loan documents.
  • The Post-Closer handles loan delivery procedures with a number of investors. Having to prepare submission packages and satisfy pre-purchase conditions, the Post-Closer must be knowledgeable with industry requirements in addition to being able to communicate effectively
  • The Post-Closer portion of duties emphasizes an individual’s organizational ability – from imaging and categorization of loan packages to ensure timely delivery and satisfaction of investors conditions
  • Perform other job related duties and collaborate with administrative team on special projects as required
Job Requirements:
  • Minimum of 2 current years funding and/or post-closing experience
  • Knowledge of general industry workflow and standards
  • Ability to communicate effectively with fellow colleagues and Title/Escrow companies
  • Adequate skills with computers and typical office hardware
To be considered, please Apply
Location: Brea, CA - Department: Sales
Job Responsibilities:
  • Perform daily doc drawing functions to required expectations
  • Ability to problem solve during doc drawing process with branches, investors, closing agents, warehouse banks and settlement agents
  • Assist in problem resolution of errors identified by Post Closing/ investors
  • Provide quality customer service to branch offices, closing agents and departments over the phone, in writing, e-mail and face to face
  • Perform other job related duties and collaborate with administrative team on special projects as required
Job Requirements:
  • Minimum of 2 current years in wholesale lending experience
  • Knowledge of general industry workflow and standards
  • Ability to communicate effectively with fellow colleagues and Title/Escrow companies
  • Adequate skills with computers and typical office hardware
To be considered, please Apply
Location: Brea, CA - Department: Information Technology
Job Responsibilities:
  • Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required
  • Manage the configuration and operation of client-based computer operating systems
  • Respond to and resolve help desk requests
  • Installing and configuring software, hardware and networks
  • Provide prompt and accurate feedback to customers
  • Upgrade systems with new releases and models
Job Requirements:
  • 1+ years’ experience in Helpdesk
  • Basic understanding of insurance goals and practices
  • Ability to respond to help desk requests after hours on a limited basis
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
To be considered, please Apply

 

Benefits: Health Insurance / Paid Vacation / 401k

All candidates must be eligible to work in the U.S.

Loan Officer

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