COMPLAINTS AND PROBLEM RESOLUTION
MAIL COMPLAINT LETTERS TO:
AmWest Funding Corp.Attn.: Compliance
6 Pointe Drive
Suite 300
Brea, CA 92821
EMAIL COMPLAINT LETTERS TO:
complaints@amwestfunding.comCUSTOMERS MAY ALSO CONTACT US BY PHONE AT:
Toll-free 1-888-392-9777NOTICE OF ERROR/INFORMATION REQUEST
AmWest Funding Corp.Attn.: Customer Service
6 Pointe Drive
Suite 300
Brea, CA 92821
Pursuant to the Real Estate Settlement Procedure Act (RESPA), a "Qualified Written Request", or QWR, is a written request (other than notice on your payment coupon or other statement supplied by us) regarding the servicing of your loan which includes your name, account number, and the reason(s) you believe your account is in error and/or sufficient detail regarding the information you are requesting. We will provide a written acknowledgment that we have received the inquiry within five business days following the receipt of an inquiry.
TEXAS RESIDENTS:
CONSUMERS WISHING TO FILE A COMPLAINT REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD COMPLETE AND SEND A
COMPLAINT FORM TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 North Lamar, Suite 201, Austin, Texas 78705.
COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED FROM THE DEPARTMENT’S WEBSITE AT
WWW.SML.TEXAS.GOV
.
A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY
BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION
FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT
OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE
AT
WWW.SML.TEXAS.GOV
.
NEW YORK
AmWest Funding Corp. is not licensed in the state of New York and is not accepting mortgage applications or conducting any mortgage lending business in New York.